Pastoral Support Helplines

Internet Safety

Childnet provide helpful resources and practical tips/ advice on different aspects of keeping your child safe online. 

They help support parents and carers of any age to start discussions about their online life, set boundaries around online behaviour and technology use and find out where to get more help and support.

Click here to download the Parent and Carer Internet Safety Toolkit


800 1111

You can talk to us about anything. Whatever you’d like to talk about is important to us. You are not alone. Whether you’re feeling stressed, anxious, lonely or down, no matter what it relates to – we are here for you. ChildLine is a private and confidential service, meaning that what you say stays between you and ChildLine. Telephone lines are open 24/7

Respect Yourself

Website Lots of good advice and help

Runaway Helpline

Call:116000 Text: 1160000Email:

Website Runaway Helpline provides information, help, support and options if you’re thinking of running away or if you’re already away. Whatever you tell us at Runaway Helpline, we’ll listen and offer support. Not judge or tell you what to do. It’s your call.



Contact: 01452 306 333 Contact: 08457 90 90 90 Website
Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

Winston's Wish

Contact: 01242 515 157 Contact: 08452 03 04 05

Website Provider of services to bereaved young people and their families offering practical advice and guidance in helping to grieve and cope with bereavement.

Storehouse Foodbank

Storehouse Foodbank is a project that aims to support families, couples and individuals in short term need of food and toiletries. Based in Trowbridge, this service began in 2006 in response to a growing need within our community. Since this time we have developed good working relationships with a range of local agencies and services aiming to support the wider community.


Addiction Advisor

Contact: 0845 508 7111 WebsiteA professional addictions healthcare company focused on providing you with high quality expert advice, information, care planning and treatment for addiction problems. All advice is provided completely free-of-charge by our expert assessment team. Led by a consultant addiction psychiatrist, the assessment team consists of nurses, doctors, counsellors and psychologists who work together to bring you the best advice, treatment and value available.

Alcohol Anonymous

Contact: 0845 769 7555 WebsiteAlcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. This year it has set up a Young Peoples Project to extend their support to young people suffering from alcohol problems.


Website (External Link) Is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same. This site offers various aids for the compulsive gambler including a forum, a chat room, literature and most importantly a meeting finder. Meetings are the core of Gamblers Anonymous and we have meetings every day of the week throughout England, Wales and Ulster.


Contact: 08000 502 020 Website (External Link) Is a lobbying and focus group working for equality for LGBT and provide support and help for people experiencing abuse and/or discrimination because of their sexuality.


Contact: 020 7008 0151 Email: Website (External Link) A trained professional will give you free and confidential advice on what to do next. They can also help you find a safe place to staystop a UK visa if you’ve been forced to sponsor someone. Contact the Forced Marriage Unit (FMU) if you’re trying to stop a forced marriage or you need help leaving a marriage you’ve been forced into. Monday to Friday, 9am to 5pm Out of hours: 020 7008 1500 (ask for the Global Response Centre) Call 999 in an emergency.

Mental Health Issues

Contact: 0808 801 0677 Website (External Link) Beat is the UK’s eating disorder charity. We exist to end the pain and suffering caused by eating disorders.


Website (External Link)

Written by clinical psychologists, this website deals with the subject of depression in young people. It is intended that it be used as a resource to help users to recognise the symptoms associated with the condition as well as offering some suggestions about ways to combat these symptoms.



Website (External Link) Harmless is a user led organisation that provides a range of services about self harm including support, information, training and consultancy to people who self harm, their friends and families and professionals.


Mental Health Support Teams

Website (External Link) ‘On Your Mind’ signposts children and young people in Wiltshire to sources of support for good mental health and emotional wellbeing. The On Your Mind website has lists of resources and contact information for young people to access counselling and support. It also has advice for parents and professionals on how to help support young people’s mental health and wellbeing.


Contact: 0300 123 3393 Contact: 01452 500 532 Website (External Link) We can help you make choices about treatment, understand your rights or reach out to sources of support. When you’re living with a mental health problem, or supporting someone who is, having access to the right information – about a condition, treatment options, or practical issues – is vital.

National Self Harm Network

Contact: 0800 622 600 Email: Website (External Link) Support individuals who self harm to reduce emotional distress and to improve their quality of life. Support and provide information for family and carers of individuals who self harm. Empower and enable individuals that self harm to seek further support and alternatives to self harm.

Self Harm

Email: Website (External Link) Provides advice and support to young people impacted by self harm.

Women’s Self Harm
Contact: 0808 800 8088 Website (External Link) Bristol Crisis Service for Women (BCSW) is a national organisation that supports girls and women in emotional distress. We particularly help women who harm themselves, often called self-injury.