Pyramid of Contacts

We understand that when you have a concern about your child as a parent you want this to be dealt with as quickly and as efficiently as possible, it is therefore natural for you to feel that speaking to the Headteacher will allow your problem to be dealt with as quickly efficiently as possible. However, in an academy of this size, it is impossible for the Headteacher to know every child on such a detailed level whilst also running the school effectively. 

To ensure that you and your child receive the most appropriate support, we have set-up a House team structure where each child has a Head of House who is responsible for their welfare within the academy. Your child's Head of House works closely with your child's Tutor, who is often the person who knows your child best. In the first instance your child's Tutor or Head of House is the most appropriate person to receive your concerns.  In the first instance, we would ask you to book a meeting with your child's Tutor or Head of House  before a meeting can be booked with the Headteacher or other Senior Leaders.

If after having a meeting with your child's Tutor you feel that the situation is not resolved, the next level of contact will be with either your child's Head of House or Mr Sanchez, Head of Behaviour.

If Mr Sanchez is unable to resolve these matters the next level of contact will be with one of our Deputy Headteachers.   If our Deputy Headteachers are unable to resolve these matters the next level of contact will be the Headteacher.

All contact details can be found on the website, here.